Refund Policy
1. Introduction
Thank you for choosing https://webuildwebsite.co.uk/. We strive to provide high-quality services and ensure customer satisfaction. However, we understand that there may be circumstances where a refund is required. This Refund Policy outlines the conditions under which we offer refunds for our services.
2. Eligibility for Refund
Refunds are only available for services that have not been completed or delivered. If the service has already been provided in full or a significant portion of the service has been delivered, we will not be able to offer a refund. Specific terms related to refunds for individual services may vary, so it’s important to review the service agreement or contract related to your purchase.
3. Service-Specific Refunds
Web Design and Development Services: If you request a refund after we have commenced the design or development work on your website, we may only be able to refund a portion of the total fee based on the work completed at the time of the refund request.
Consultation Services: If you are dissatisfied with a consultation service, you must request a refund within 7 days of the consultation. Refunds will be issued only if the service was not rendered as agreed.
4. How to Request a Refund
To request a refund, please contact us at contact@webuildwebsite.co.uk with the following details:
Your order number or reference.
A clear explanation of why you are requesting the refund.
Any supporting documents or information relevant to your request.
We will review your request and respond within 7 business days. If we determine that the refund is valid, we will process the refund according to the payment method used for the purchase.
5. Refund Processing
Refunds, if approved, will be processed within 14 business days from the date of approval. The refund will be credited to the same payment method that was used for the original transaction.
6. Non-Refundable Items
Certain services or products are non-refundable, including:
Custom web design or development services after project commencement.
Digital products or services delivered and consumed immediately.
Consultation services provided and completed.
7. Cancellation Policy
If you wish to cancel a service or project before it has begun, you may do so with no charge. If the project has already started, you may be entitled to a partial refund depending on the stage of work completed.
8. Amendments to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately.
9. Contact Us
If you have any questions or concerns regarding this Refund Policy or need assistance with a refund, please contact us at:
Email: contact@webuildwebsite.co.uk
Phone: [7500 500354]
By using our services, you agree to the terms outlined in this Refund Policy
